Frequently Asked Questions

T-Mobile FAQ for BELFOR Franchise Group

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Eligibility

Q: Who is eligible?

A: To qualify for the discounted T-Mobile rate plan, you must be a current BELFOR Franchise Group franchisee.

Q: I'm already a T-Mobile customer. Can I transfer my line to this program?

A: Yes, but the process is manual. Please use the “Contact Us” link to get help from our support team.

Q: What’s the process for the credit check?

A: A credit check is required to open a T-Mobile account. Here’s how it works:
1. Submit your order through the portal with all necessary details.
2. A credit check is performed, and your account is created.
3. T-Mobile sends you a DocuSign form.
4. You complete the form.
5. T-Mobile ships your order.

Q: What if there's an issue with my credit check?

A: Your T-Mobile representative will contact you with more information and available next steps.

Q: How long does the full process take?

A: Since this is a business plan, it involves extra steps. The total time from order to activation is typically 5–7 business days.

Q: How can I track my order?

A: Check the email you used to place the order. Your shipping confirmation will include a tracking number. You can use it on the UPS Tracking website. UPS Tracking

Q: What if there’s an issue with my order?

A: Use the “Contact Support” link to reach our team for assistance.

Q: Does my service include insurance?

A: No. However, after activation, you'll receive a text with a link and a limited-time window to enroll in insurance.

Keeping Your Current Device

Q: Can I bring an unlocked, compatible phone that I’m still paying off?

A: Yes! Just note that switching carriers may accelerate your remaining device payments on your current provider’s final bill. We recommend contacting your provider to confirm this before signing up.

Q: How do I unlock a phone from my current carrier?

A: Each carrier has a different process. Please reach out to your current provider’s customer service to request an unlock.

Q: Can I keep my current phone number from another carrier and port it into T-Mobile?

A: In most cases, yes! Use the T-Mobile website to check if your number is eligible for porting. Some rare exceptions apply, such as unsupported area codes. T-Mobile

Q: How do I port my number to T-Mobile?

A: If you're transferring your phone number from another carrier, please follow the steps on the Transferring Your Current Number page.

Q: What is a porting PIN and how is it different from an account PIN?

A: A porting PIN is used specifically to authorize the transfer of your phone number to another carrier. It's usually 6–8 digits and expires quickly. An account PIN is typically 4 digits and used for identity verification when contacting customer service. It remains active until you choose to change it.

Q: Will my old service automatically cancel after switching?

A: Not necessarily. It's best to wait until you receive written confirmation that your number has been successfully ported to T-Mobile. Canceling early may prevent the transfer of your number.

Q: How do I swap my SIM card?

A: Follow the instructions here: How to Change a SIM card

Q: I’m using my own unlocked phone and received the T-Mobile SIM. What should I do next?

A: If you're not porting your number, just insert the T-Mobile SIM (which arrives pre-activated) and start using your phone.
If you are porting your number, follow the steps outlined on the Transferring Your Current Number page.

Q: Who can I contact with other questions?

A: Email our support team at belforsupport@hyperionpartners.net.